Postage and Dispatch Times
Our current order processing time is 7 working days. This is the time it takes us to produce your order in our studios. Our processing times don't include postage times which are outlined below.
If items are needed sooner than this please check with us before ordering as we deal with orders on a first come first served basis.
Father's Day orders placed by the end of Monday 10th June will be sent out by Thursday.
Postage Times and Information
Free UK delivery is available on all items. Items are only posted on working days, not including weekends and bank holidays. Delivery times are as follows;
1st Class Recorded and Standard - 1 to 2 working days but may take up to 15 working days.
2nd Class Recorded and Standard - 2 to 5 working days but may take up to 15 working days.
Postage is to within the UK only. If you require an item sent overseas please contact us for a price.
Various Royal Mail postal services will come up at the checkout, please select carefully depending on your needs.
On many of our items we use recorded services for your protection. Unfortunately these do not speed up delivery times.
Please note 1st and 2nd class recorded delivery are usually delivered on time but can take up to 15 working days. This is standard policy for the Royal Mail. If you wish to guarantee a delivery time we offer Special Next Day delivery at the checkout.
Special next day delivery is also available to select at the checkout. This service is there only to guarantee next day delivery on top of our own production times (unless previously agreed this could be up to 15 working days or longer depending on the information above).
We do not give refunds for items which may not arrive on time or which arrive late so please choose carefully.
Royal Mail Charge a premium for Special Next Day Delivery for even the smallest items. Unfortunately when purchasing our wooden gifts you may find the special delivery price to be extremely expensive. These are not inflated prices but exactly what Royal Mail charge for this service. As profits are already small on these items we are unable to post using this service for less. We hope you understand.
If you are unable to take delivery of your item Royal Mail should return it to the delivery/collection office for collection at your convenience. They should leave a note stating this but sometimes don't. If your item hasn't arrived may be worth a call to them to double check if your parcel is waiting for you.
Royal Mail only hold items for 7 days before returning them to sender. We cannot be held responsible for the costs incurred in reposting an item that has been returned to us due to non collection. Cleared payment for resending items must be received before items are resent.
The following information applies to times when the shop isn't closed
Dispatch can take up to 10 working days but we always do our best get your order out as soon as possible. However we may be very busy so please contact us before ordering if you are in a rush. This does not include delivery times.
We recommend allowing 3 weeks for your items to arrive.
Items are only posted on working days, not including weekends and bank holidays.
If you are in a rush please contact us before ordering and we'll let you know if we are able to produce and dispatch an item sooner.